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Effective crisis management : worldwide principles and practice / Mike Seymour and Simon Moore.
2000
B 75 SEY.E
Available at WIPO Library
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Items
详细记录
题名
Effective crisis management : worldwide principles and practice / Mike Seymour and Simon Moore.
描述
xvii, 220 pages ; 25 cm
国际图书编号
030470329X
0304703281
9780304703289
9780304703296 paperback
0304703281
9780304703289
9780304703296 paperback
替代索书号
B 75 SEY.E
摘要
The symptoms of a crisis can include loss of morale, protests, lawsuits, and regulatory scrutiny. This book presents the crisis environment, the principles and methods of crisis management, and stresses the importance of preparing for crisis.
书目等附注
Includes bibliographical references and index.
格式化内容附注
pt. I. When the crisis strikes. 1. The crisis: what it is, why it happens, and what it teaches us ; 2. The crisis unfolds ; 3. Effective crisis communication
pt. II. Principles and techniques of effective crisis communication. 4. The unexpected crisis: retrieving control ; 5. Special techniques ; 6. Issues management and risk communication ; 7. Crisis preparedness
Bibliography
Index.
pt. II. Principles and techniques of effective crisis communication. 4. The unexpected crisis: retrieving control ; 5. Special techniques ; 6. Issues management and risk communication ; 7. Crisis preparedness
Bibliography
Index.
系列
出版信息
London : Cassell, 2000.
语言
eng
记录出处