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Effective crisis management : worldwide principles and practice / Mike Seymour and Simon Moore.
2000
B 75 SEY.E
Disponible à WIPO Library
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Articles
Détails
Titre
Effective crisis management : worldwide principles and practice / Mike Seymour and Simon Moore.
Description
xvii, 220 pages ; 25 cm
ISBN
030470329X
0304703281
9780304703289
9780304703296 paperback
0304703281
9780304703289
9780304703296 paperback
Autre cote
B 75 SEY.E
Résumé
The symptoms of a crisis can include loss of morale, protests, lawsuits, and regulatory scrutiny. This book presents the crisis environment, the principles and methods of crisis management, and stresses the importance of preparing for crisis.
Bibliographie, remarque
Includes bibliographical references and index.
Remarque du contenu formatté
pt. I. When the crisis strikes. 1. The crisis: what it is, why it happens, and what it teaches us ; 2. The crisis unfolds ; 3. Effective crisis communication
pt. II. Principles and techniques of effective crisis communication. 4. The unexpected crisis: retrieving control ; 5. Special techniques ; 6. Issues management and risk communication ; 7. Crisis preparedness
Bibliography
Index.
pt. II. Principles and techniques of effective crisis communication. 4. The unexpected crisis: retrieving control ; 5. Special techniques ; 6. Issues management and risk communication ; 7. Crisis preparedness
Bibliography
Index.
Série
Publié
London : Cassell, 2000.
Langue
Anglais
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