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Effective crisis management : worldwide principles and practice / Mike Seymour and Simon Moore.
2000
B 75 SEY.E
Available at WIPO Library
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Items
Detalles
Título
Effective crisis management : worldwide principles and practice / Mike Seymour and Simon Moore.
Descripción
xvii, 220 pages ; 25 cm
ISBN
030470329X
0304703281
9780304703289
9780304703296 paperback
0304703281
9780304703289
9780304703296 paperback
Número de llamada alternativo
B 75 SEY.E
Resúmen
The symptoms of a crisis can include loss of morale, protests, lawsuits, and regulatory scrutiny. This book presents the crisis environment, the principles and methods of crisis management, and stresses the importance of preparing for crisis.
Nota de bibliografía, etc.
Includes bibliographical references and index.
Nota de contenido con formato
pt. I. When the crisis strikes. 1. The crisis: what it is, why it happens, and what it teaches us ; 2. The crisis unfolds ; 3. Effective crisis communication
pt. II. Principles and techniques of effective crisis communication. 4. The unexpected crisis: retrieving control ; 5. Special techniques ; 6. Issues management and risk communication ; 7. Crisis preparedness
Bibliography
Index.
pt. II. Principles and techniques of effective crisis communication. 4. The unexpected crisis: retrieving control ; 5. Special techniques ; 6. Issues management and risk communication ; 7. Crisis preparedness
Bibliography
Index.
Serie
Publicado
London : Cassell, 2000.
Lengua(s)
eng
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