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1.	Total access : giving customers what they want in an anytime, anywhere world / Regis Mckenna. Mckenna, Regis, author. Boston, Ma : Harvard Business School Press, 2002. English \| 658.812\|B 75 MCK.T \| B 75 MCK.T \| Detailed record - Similar records
2.	Customer service for dummies / by Keith Bailey and Karen LeLand. Bailey, Keith, 1945- author. ; Bailey, Keit. ; Leland, Karen. Foster City, CA : IDG Books Worldwide, c1995. English \| 658.812\|A 9 LEL.C \| A 9 LEL.C \| Detailed record - Similar records
3.	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. Christensen, Clayton M., author. ; Christensen, Clayton M. ; Harvard Business Press,. Boston, Mass. : Harvard Business School Press, c1997. English \| 658\|658.4063\|T 30 CHR.I \| T 30 CHR.I \| Detailed record - Similar records

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