TY - BOOK N2 - In this report, a case refers to a problem in the workplace that could potentially lead to conflict or has already done so. Cases are classified into categories, of which there are nine, as defined by the international Ombudsman Association (IOA). This system of categories, which has been adopted by most United Nations and associated organizations, allows for a common terminology to be used, thereby making comparisons possible and allowing each organization to position itself within its ecosystem. DO - 10.34667/tind.46963 AB - In this report, a case refers to a problem in the workplace that could potentially lead to conflict or has already done so. Cases are classified into categories, of which there are nine, as defined by the international Ombudsman Association (IOA). This system of categories, which has been adopted by most United Nations and associated organizations, allows for a common terminology to be used, thereby making comparisons possible and allowing each organization to position itself within its ecosystem. T1 - Activity report 2021 :Office of the Ombudsperson at WIPO. L1 - https://tind.wipo.int/record/46963/files/wipo-pub-rn2022-22-en-ombudsman-activity-report-2021.pdf LA - eng ID - 46963 L4 - https://tind.wipo.int/record/46963/files/wipo-pub-rn2022-22-en-ombudsman-activity-report-2021.pdf TI - Activity report 2021 :Office of the Ombudsperson at WIPO. L2 - https://tind.wipo.int/record/46963/files/wipo-pub-rn2022-22-en-ombudsman-activity-report-2021.pdf LK - https://tind.wipo.int/record/46963/files/wipo-pub-rn2022-22-en-ombudsman-activity-report-2021.pdf UR - https://tind.wipo.int/record/46963/files/wipo-pub-rn2022-22-en-ombudsman-activity-report-2021.pdf ER -