@article{46963,
      recid = {46963},
      title = {Activity report 2021 : Office of the Ombudsperson at  WIPO.},
      pages = {1 volume.},
      abstract = {In this report, a case refers to a problem in the  workplace that could potentially lead to conflict or has  already done so. Cases are classified into categories, of  which there are nine, as defined by the international  Ombudsman Association (IOA). This system of categories,  which has been adopted by most United Nations and  associated organizations, allows for a common terminology  to be used, thereby making comparisons possible and  allowing each organization to position itself within its  ecosystem.},
      url = {http://tind.wipo.int/record/46963},
      doi = {https://doi.org/10.34667/tind.46963},
}