How to Manage Meetings : Improve Problem Solving; Encourage Participation; Keep Control.

Contents
Introduction
1 What is a meeting?
A group thinking together
Why hold meetings?
Why meetings fail
How meetings are changing
The three golden rules of effective meetings
2 How groups work
Individuals and groups
How groups develop
Understanding the structure of groups
How groups behave
Managing the group
3 Conversation: the heart of the meeting
What is conversation?
Why conversations go wrong in meetings
Confrontation and debate
The seven skills of effective conversation
4 Preparing for the meeting
Three key roles.

Preparing to chair
The administrator's role
Preparing to participate
5 Chairing the meeting
'Air traffic control': the Chair as leader
Opening the meeting
Managing agenda items
Closing the meeting
6 Improving the group's thinking
First-stage thinking and second-stage thinking
Four thinking conversations
Making our thinking visible.