TY - GEN T1 - Virtual venues :improving online dispute resolution as an alternative to cost intensive litigation / AU - Kumar, Shekhar., VL - Fall 2009, Vol XXVII, No 1, pages 81-94 CN - K3 ID - 26154 KW - Computer software industry KW - Computers KW - Computer software KW - Information technology KW - Alternative dispute resolution KW - Litigation KW - Informatique TI - Virtual venues :improving online dispute resolution as an alternative to cost intensive litigation / ER -