The differences and similarities between arbitration and mediation; Leading the charge towards successfully resolving a dispute; Creating and environment that encourages resolution; The ups and downs of dispute resolution; When to mediate, when to arbitrate, and when to go to court; Keys to truly understanding a client's case; Mediation and arbitration: assessing their processes, positives, and potential pitfalls; Understanding the benefits and risks of alternative dispute resolution; A perspective from across the sea; The many forms of alternative dispute resolution; A step-by-step look at dispute resolution; Is alternative dispute resolution best for your dispute? making and informed choice; Mediation as a value-added process: how and when to effectively use it; A brief comparison of arbitration and mediation.