000025061 000__ 04040cam\a2200565\i\4500 000025061 001__ 25061 000025061 003__ SzGeWIPO 000025061 005__ 20210318105001.0 000025061 008__ 060330s2005\\\\enka\\\\rb\\\\001\0\eng\\ 000025061 010__ $$a 2006404425 000025061 020__ $$a1843341840 000025061 020__ $$z9781843341840 000025061 020__ $$z1843341360$$qpaperback 000025061 020__ $$z9781843341369$$qpaperback 000025061 020__ $$z9781780630854$$qe-book 000025061 020__ $$z1780630859$$qe-book 000025061 035__ $$a(CaONFCNI)ny4878559 000025061 035__ $$a(wipo)14349815 000025061 035__ $$a(OCoLC)62226482 000025061 040__ $$aSzGeWIPO$$beng$$erda$$cDLC$$dCaBNVSL 000025061 05000 $$aZ682.4.A34$$b.U77 2006 000025061 050_4 $$aHD30.35$$b.U76 2006 000025061 050_4 $$aZA3157$$b.U79s 2006 9HUKM 000025061 08204 $$a025.1$$222 000025061 08204 $$a025.21$$222 000025061 084__ $$aD 243 URQ.S 000025061 090__ $$c27380$$d27375 000025061 1001_ $$aUrquhart, Christine,$$eauthor. 000025061 24510 $$aSolving management problems in information services /$$cChristine Urquhart. 000025061 264_1 $$aOxford, England :$$bChandos,$$c[2005] 000025061 300__ $$axix, 121 pages :$$billustrations ;$$c25 cm. 000025061 336__ $$atext$$btxt$$2rdacontent 000025061 337__ $$aunmediated$$bn$$2rdamedia 000025061 338__ $$avolume$$bnc$$2rdacarrier 000025061 4901_ $$aChandos information professional series 000025061 504__ $$aIncludes bibliographical references (pages 113-118) and index. 000025061 5050_ $$a1. Performance measurement; 2. Cooperation and collaboration; 3. The Pareto rule and the problems of user satisfaction; 4. Impact and cost evaluation; 5. Information and uncertainty; 6. Forecasting and simulation; 7. Conclusion. 000025061 5050_ $$apt. 1. Performance measurement -- Definitions for performance indicators -- Developing performance indicators -- Data quality for performance measures -- Comparing performance indicators -- Measuring quality through sampling -- Performance indicators for electronic information services -- Process indicators -- pt. 2. Cooperation and collaboration -- The prisoner's dilemma -- Evolving strategies and norms behaviour -- Social network analysis -- Notes -- pt. 3. The Pareto rule and the problems of user satisfaction -- The growth of Google -- Fostering networks and communities of practice -- J-curves and the Pareto Law -- Bibliometric studies -- Impact factors -- Uses of Lorenz curves -- Final thoughts on user satisfaction -- pt. 4. Impact and cost evaluation -- Basic costing -- Rationing versus priority setting -- Charging and modelling effects on demand -- Immediate impact assessment -- Benefits in time saving -- Final thoughts on impact assessment -- Note -- pt. 5. Information and uncertainty -- Informational decision analysis -- Belief revision -- Problems with Bayesian inference -- Saving face and minimising regret -- Assessing probabilities and expected values -- Presentation of risk -- Final words on presentation of risk and benefits -- pt. 6. Forecasting and simulation -- Linear regression -- Multiple linear regression -- Estimating trends -- Logistic regression -- Queues and rationing -- Simulating the workflow. 000025061 520__ $$aThe book provides a practical approach to solving management problems in information and library services. The aim is to demonstrate that some simple mathematical techniques can be used to make the life of the harassed manager easier and more interesting. Focuses on the problems first, rather than the theoryUses current examples and hot TopicsEvidence-based: uses research studies to show what works and what does not. 000025061 650_0 $$aLibrary administration. 000025061 650_4 $$aManagement 000025061 650_6 $$aDocumentation, Services de$$xAdministration. 000025061 650_6 $$aBibliothèques$$xAdministration. 000025061 830_0 $$aChandos information professional series. 000025061 85641 $$3Table of contents only$$uhttp://www.loc.gov/catdir/toc/fy0708/2006404425.html 000025061 906__ $$a7$$bcbc$$corigres$$d2$$encip$$f20$$gy-gencatlg 000025061 942__ $$cMON$$jD 234 URQ.S 000025061 952__ $$w2009-04-03$$p2009-0315$$r59.00$$u38861$$bMAIN$$10$$kD 234 URQ.S$$v2009-04-03$$zlibrary$$70 000025061 955__ $$anb05 2006-05-04 to HLCD for processing$$ase00 2006-08-30$$cse30 2006-08-30 to HLCD$$aaa05 2007-05-07 000025061 980__ $$aBIB 000025061 999__ $$c27380$$d27380