Research report based on data from 128 firms around the world. Contains information on how companies retain their 'corporate memory' and identify best practices (benchmarking), as well as to produce a practical toolkit to help companies implement these practices themselves.
Note
CREATE = Centre for Research in Employment and Technology in Europe, United Kingdom;. "This research study is a collaborative effort between FOCUS Central London, ICL and CREATE."--Page vii. "This research study is a collaborative effort between FOCUS Central London, ICL and CREATE."--Page ix.