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000023046 008__ 951121s1995\\\\caua\\\\r\\\\\001\0\eng\d
000023046 020__ $$a1568843917
000023046 020__ $$z9781568843919
000023046 035__ $$a(wipo)(CD )99-1038
000023046 035__ $$a(OCoLC)34041512
000023046 040__ $$aSzGeWIPO$$beng$$erda$$cSzGeWIPO$$dCaBNVSL
000023046 050_4 $$aHF5415.5$$b.B34 1995
000023046 08204 $$a658.812$$220
000023046 084__ $$aA 9 LEL.C
000023046 090__ $$c25149$$d25149
000023046 1001_ $$aBailey, Keith,$$d1945-$$eauthor.
000023046 24510 $$aCustomer service for dummies /$$cby Keith Bailey and Karen LeLand.
000023046 264_1 $$aFoster City, CA :$$bIDG Books Worldwide,$$cc1995.
000023046 300__ $$axxxiv, 346 pages :$$billustrations ;$$c24 cm.
000023046 336__ $$atext$$btxt$$2rdacontent
000023046 337__ $$aunmediated$$bn$$2rdamedia
000023046 338__ $$avolume$$bnc$$2rdacarrier
000023046 4901_ $$a--For dummies
000023046 5050_ $$aLook before you leap -- Simple actions, significant payoffs: individual strategies -- Six steps to service success: company strategies -- Dealing with difficult people -- Part of the tens.
000023046 520__ $$aThis step-by-step guide takes the mystery out of customer service and outlines how to provide the best quality service possible. Executives, managers, and all other staff members will benefit from the surefire steps on getting through the everyday challenge of keeping clients and customers satisfied. Includes how to deal with angry customers, how to train staff to be more aware of customer service issues, and more.
000023046 650_0 $$aCustomer relations.
000023046 650_0 $$aCustomer services.
000023046 650_4 $$aCUSTOMER SERVICE : GUIDE
000023046 650_4 $$aGENERAL WORKS : MISCELLANEOUS
000023046 650_4 $$aDUMMIES : CUSTOMER SERVICE
000023046 7001_ $$aBailey, Keit.
000023046 7001_ $$aLeland, Karen.
000023046 830_0 $$aFor dummies.
000023046 903__ $$v1
000023046 942__ $$cMON
000023046 952__ $$w2006-11-03$$p1999-1038$$r0.00$$u36183$$bMAIN$$10$$kA 9 LEL.C$$v1999-06-02$$zFEATHERBY$$70
000023046 980__ $$aBIB
000023046 999__ $$c25149$$d25149