This step-by-step guide takes the mystery out of customer service and outlines how to provide the best quality service possible. Executives, managers, and all other staff members will benefit from the surefire steps on getting through the everyday challenge of keeping clients and customers satisfied. Includes how to deal with angry customers, how to train staff to be more aware of customer service issues, and more.
Formatted Contents Note
Look before you leap Simple actions, significant payoffs: individual strategies Six steps to service success: company strategies Dealing with difficult people Part of the tens.