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Customer service for dummies / by Keith Bailey and Karen LeLand.
1995
A 9 LEL.C
Available at WIPO Library
Items
Details
Title
Customer service for dummies / by Keith Bailey and Karen LeLand.
Description
xxxiv, 346 pages : illustrations ; 24 cm.
ISBN
1568843917
9781568843919
9781568843919
Alternate Call Number
A 9 LEL.C
Summary
This step-by-step guide takes the mystery out of customer service and outlines how to provide the best quality service possible. Executives, managers, and all other staff members will benefit from the surefire steps on getting through the everyday challenge of keeping clients and customers satisfied. Includes how to deal with angry customers, how to train staff to be more aware of customer service issues, and more.
Formatted Contents Note
Look before you leap
Simple actions, significant payoffs: individual strategies
Six steps to service success: company strategies
Dealing with difficult people
Part of the tens.
Simple actions, significant payoffs: individual strategies
Six steps to service success: company strategies
Dealing with difficult people
Part of the tens.
Series
Series
For dummies.
Published
Foster City, CA : IDG Books Worldwide, c1995.
Language
English
Record Appears in
all