@article{22369,
      note = {Contents : Part 1. Start-up and early stages : 1. Focusing  on the patient to meet the challenges of health care  reform; 2. The evolving role of leadership in creating  flexible, productive teams; 3. Keeping in step with a  rapidly changing market; 4. Building teams from the ground  up by developing new team skills; 5. Streamlining business  processes to stay competitive; 6. Making a commitment to  involve everyone in the change; 7. Using teamwork to  redesign core processes; 8. Driving reengineering through  empowered teams; Part 2. Experienced and maturing stages :  9. Teams in fas-forward : building commitment quickly; 10.  Gaining business focus through mini-enterprise units; 11.  The plant start-up that became the model for  high-performance teams; 12. Making teams work in union and  nonunion facilities; 13. Project-based teams : creating  flexibility and focus in a matrix environment; 14.  Achieving customer satisfaction by managing the whole  business with teams; 15. Using total quality management as  the foundation for teams; 16. How empowered teams helped  win the Malcolm Baldridge award; 17. The Baldridge and  beyond : sustaining systemwide reengineering and  empowerment; 18. The language of teams can be spoken  anywhere; 19. Aligning systems to keep teams on the  high-performance track; 20. Leading teams : transforming  managers into coaches; 3. Lessons learned : 21. Taking a  deeper look inside teams : a summary of best practices; 22.  The future of teams : predictions about the journey toward  empowerment;.},
      author = {Wellins, Richard S., and Byham, William C., and Dixon,  George R.,},
      url = {http://tind.wipo.int/record/22369},
      title = {Inside teams : how 20 world-class organizations are  winning through teamwork /},
      recid = {22369},
      pages = {xxii, 366 pages ;},
}