@article{22351,
      note = {Contents : Part 1. Using the toolkit : About feedback;  When feedback works; What gets in the way; General  guidelines; Applying the guidelines; Part 2. Tools for  giving feedback : 1. Learning from mistakes; 2. A "What are  we doing?" meeting; 3. An expectations exchange; 4. Project  debriefing; 5. Management by wandering aroung; 6. Positive  feedback for teams; 7. The performance appraisal; 8. Acid  bath feedback; Part 3. Tools for receiving feedback : 9.  Preparing to receive feedback; 10. Guidelines for receiving  feedback; 11. Don't forget SARA; 12. Feedback from staff;  13. Feedback from your boss; 14. Feedback from peers; 15.  Feedback from a coach; 16. Feddback from questionnaires;.},
      author = {Maurer, Rick.,},
      url = {http://tind.wipo.int/record/22351},
      title = {Feedback toolkit : 16 tools for better communication in  the workplace /},
      recid = {22351},
      pages = {xii, 95 pages ;},
}