Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo [and others].
Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo [and others].
Text in English with glossaries in English, French, German, Russian and Spanish.
Description
171 pages : illustrations ; 22 cm.
ISBN
3598218001 9783598218002 acid-free paper
Alternate Call Number
D 23 POL.M
Note
Recd 01/07/96; Table of Contents : Performance indicators : 1. Market penetration; 2. Opening hours compared to demand; 3. Expert checklists; 4. Collection use; 5. Subject collection use; 6. Documents not used; 7. Known-item-search; 8. Subject search; 9. Acquisition speed; 10. Book processing speed; 11. Availability; 12. Document delivery time; 13. Interlibrary loan speed; 14. Correct answer fill rate; 15. Remote uses per Capita; 16. User satisfaction; 17. User satisfaction with services offered for remote use; Glossaries : English - French - German - Russian - Spanish; Selected bibliography;. International Federation of Library Associations and Institutions. Glossaries in English, French, German, Russian and Spanish.
Formatted Contents Note
The Measurement Process Cost-effectiveness List of Performance Indicators Structure of the Indicators 1. Market Penetration 2. Opening Hours Compared to Demand 3. Expert Checklists 4. Collection Use 5. Subject Collection Use 6. Documents Not Used 7. Known-Item-Search 8. Subject Search 9. Acquisition Speed 10. Book Processing Speed 11. Availability 12. Document Delivery Time 13. Interlibrary Loan Speed 14. Correct Answer Fill Rate 15. Remote Uses per Capita 16. User Satisfaction 17. User Satisfaction with Services Offered for Remote Use English Glossary French Glossary German Glossary Russian Glossary Spanish Glossary.