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000021034 020__ $$a3598218001
000021034 020__ $$z9783598218002$$qacid-free paper
000021034 035__ $$a(wipo)(CD )96/0580
000021034 035__ $$a(OCoLC)35181577
000021034 040__ $$aSzGeWIPO$$beng$$erda$$cSzGeWIPO$$dCaBNVSL
000021034 0410_ $$aeng$$bmul
000021034 050_4 $$aZ675.U5$$bP78 1996
000021034 08204 $$a027.7$$221
000021034 08204 $$a027.721$$222
000021034 08204 $$a025.527770287$$220
000021034 084__ $$aD 23 POL.M
000021034 090__ $$c22677$$d22677
000021034 1001_ $$aPoll, Roswitha,$$eauthor.
000021034 24510 $$aMeasuring quality :$$binternational guidelines for performance measurement in academic libraries /$$cRoswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo [and others].
000021034 264_1 $$aMünchen :$$bK.G. Saur,$$c1996.
000021034 300__ $$a171 pages :$$billustrations ;$$c22 cm.
000021034 336__ $$atext$$btxt$$2rdacontent
000021034 337__ $$aunmediated$$bn$$2rdamedia
000021034 338__ $$avolume$$bnc$$2rdacarrier
000021034 4901_ $$aIFLA publications,$$x0344-6891 ;$$v76
000021034 500__ $$aRecd 01/07/96; Table of Contents : Performance indicators : 1. Market penetration; 2. Opening hours compared to demand; 3. Expert checklists; 4. Collection use; 5. Subject collection use; 6. Documents not used; 7. Known-item-search; 8. Subject search; 9. Acquisition speed; 10. Book processing speed; 11. Availability; 12. Document delivery time; 13. Interlibrary loan speed; 14. Correct answer fill rate; 15. Remote uses per Capita; 16. User satisfaction; 17. User satisfaction with services offered for remote use; Glossaries : English - French - German - Russian - Spanish; Selected bibliography;.
000021034 500__ $$aInternational Federation of Library Associations and Institutions.
000021034 500__ $$aGlossaries in English, French, German, Russian and Spanish.
000021034 5050_ $$aThe Measurement Process -- Cost-effectiveness -- List of Performance Indicators -- Structure of the Indicators -- 1. Market Penetration -- 2. Opening Hours Compared to Demand -- 3. Expert Checklists -- 4. Collection Use -- 5. Subject Collection Use -- 6. Documents Not Used -- 7. Known-Item-Search -- 8. Subject Search -- 9. Acquisition Speed -- 10. Book Processing Speed -- 11. Availability -- 12. Document Delivery Time -- 13. Interlibrary Loan Speed -- 14. Correct Answer Fill Rate -- 15. Remote Uses per Capita -- 16. User Satisfaction -- 17. User Satisfaction with Services Offered for Remote Use -- English Glossary -- French Glossary -- German Glossary -- Russian Glossary -- Spanish Glossary.
000021034 546__ $$aText in English with glossaries in English, French, German, Russian and Spanish.
000021034 650_0 $$aAcademic libraries$$xEvaluation.
000021034 650_0 $$aAcademic libraries.
000021034 650_0 $$aLibraries$$xQuality control.
000021034 650_4 $$aINFORMATION SCIENCE (DOCUMENTATION) : LIBRARIES
000021034 7001_ $$aBoekhorst, Peter te,$$d1957-
000021034 7001_ $$aHirado, Ramon Abad,$$eauthor.
000021034 7001_ $$aHiraldo, Ramon Abad,$$ecoaut.
000021034 7001_ $$aAbad Hiraldo, Ramón,$$ehomenaj.
000021034 7102_ $$aInternational Federation Of Library Associations And Institutions.$$bSection Of University Libraries And Other General Research Libraries.
000021034 7102_ $$aIfla Section Of University Libraries & Other General Research Libraries.
000021034 7102_ $$aFederación Internacional De Asociaciones De Bibliotecarios Y. Bibliotecas.
000021034 830_0 $$aIFLA publications,$$v76.
000021034 903_0 $$aIFLA PUBLICATIONS; 76$$v1
000021034 942__ $$cMON
000021034 952__ $$w2006-11-03$$p1996-0580$$r0.00$$u32552$$bMAIN$$10$$kD 23 POL.M$$v1996-07-27$$zLibrary$$70
000021034 980__ $$aBIB
000021034 999__ $$c22677$$d22677