TY  - GEN
T1  - Measuring quality :international guidelines for performance measurement in academic libraries /
AU  - Poll, Roswitha,
AU  - Boekhorst, Peter te,
AU  - Hirado, Ramon Abad,
AU  - Hiraldo, Ramon Abad,
AU  - Abad Hiraldo, Ramón,
VL  - 76
CN  - Z675.U5
LA  - eng
LA  - Text in English with glossaries in English, French, German, Russian and Spanish.
N1  - Recd 01/07/96; Table of Contents : Performance indicators : 1. Market penetration; 2. Opening hours compared to demand; 3. Expert checklists; 4. Collection use; 5. Subject collection use; 6. Documents not used; 7. Known-item-search; 8. Subject search; 9. Acquisition speed; 10. Book processing speed; 11. Availability; 12. Document delivery time; 13. Interlibrary loan speed; 14. Correct answer fill rate; 15. Remote uses per Capita; 16. User satisfaction; 17. User satisfaction with services offered for remote use; Glossaries : English - French - German - Russian - Spanish; Selected bibliography;.
N1  - International Federation of Library Associations and Institutions.
N1  - Glossaries in English, French, German, Russian and Spanish.
ID  - 21034
KW  - Academic libraries
KW  - Academic libraries.
KW  - Libraries
KW  - INFORMATION SCIENCE (DOCUMENTATION) : LIBRARIES
SN  - 3598218001
TI  - Measuring quality :international guidelines for performance measurement in academic libraries /
ER  -