@article{21034,
      note = {Recd 01/07/96; Table of Contents : Performance indicators  : 1. Market penetration; 2. Opening hours compared to  demand; 3. Expert checklists; 4. Collection use; 5. Subject  collection use; 6. Documents not used; 7.  Known-item-search; 8. Subject search; 9. Acquisition speed;  10. Book processing speed; 11. Availability; 12. Document  delivery time; 13. Interlibrary loan speed; 14. Correct  answer fill rate; 15. Remote uses per Capita; 16. User  satisfaction; 17. User satisfaction with services offered  for remote use; Glossaries : English - French - German -  Russian - Spanish; Selected bibliography;.},
      author = {Poll, Roswitha, and Boekhorst, Peter te, and Hirado, Ramon  Abad, and Hiraldo, Ramon Abad, and Abad Hiraldo, Ramón,},
      url = {http://tind.wipo.int/record/21034},
      title = {Measuring quality : international guidelines for  performance measurement in academic libraries /},
      recid = {21034},
      pages = {171 pages :},
}