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Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo [and others].
Poll, Roswitha, author.; Boekhorst, Peter te, 1957-; Hirado, Ramon Abad, author.; Hiraldo, Ramon Abad, coaut.; Abad Hiraldo, Ramón, homenaj.; International Federation Of Library Associations And Institutions. Section Of University Libraries And Other General Research Libraries.; Ifla Section Of University Libraries & Other General Research Libraries.; Federación Internacional De Asociaciones De Bibliotecarios Y. Bibliotecas.
1996
D 23 POL.M
Available at WIPO Library
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Details
Title
Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo [and others].
Author
Poll, Roswitha, author.
Boekhorst, Peter te, 1957-
Hirado, Ramon Abad, author.
Hiraldo, Ramon Abad, coaut.
Abad Hiraldo, Ramón, homenaj.
Boekhorst, Peter te, 1957-
Hirado, Ramon Abad, author.
Hiraldo, Ramon Abad, coaut.
Abad Hiraldo, Ramón, homenaj.
Language Note
Text in English with glossaries in English, French, German, Russian and Spanish.
Description
171 pages : illustrations ; 22 cm.
ISBN
3598218001
9783598218002 acid-free paper
9783598218002 acid-free paper
Alternate Call Number
D 23 POL.M
Note
Recd 01/07/96; Table of Contents : Performance indicators : 1. Market penetration; 2. Opening hours compared to demand; 3. Expert checklists; 4. Collection use; 5. Subject collection use; 6. Documents not used; 7. Known-item-search; 8. Subject search; 9. Acquisition speed; 10. Book processing speed; 11. Availability; 12. Document delivery time; 13. Interlibrary loan speed; 14. Correct answer fill rate; 15. Remote uses per Capita; 16. User satisfaction; 17. User satisfaction with services offered for remote use; Glossaries : English - French - German - Russian - Spanish; Selected bibliography;.
International Federation of Library Associations and Institutions.
Glossaries in English, French, German, Russian and Spanish.
International Federation of Library Associations and Institutions.
Glossaries in English, French, German, Russian and Spanish.
Formatted Contents Note
The Measurement Process
Cost-effectiveness
List of Performance Indicators
Structure of the Indicators
1. Market Penetration
2. Opening Hours Compared to Demand
3. Expert Checklists
4. Collection Use
5. Subject Collection Use
6. Documents Not Used
7. Known-Item-Search
8. Subject Search
9. Acquisition Speed
10. Book Processing Speed
11. Availability
12. Document Delivery Time
13. Interlibrary Loan Speed
14. Correct Answer Fill Rate
15. Remote Uses per Capita
16. User Satisfaction
17. User Satisfaction with Services Offered for Remote Use
English Glossary
French Glossary
German Glossary
Russian Glossary
Spanish Glossary.
Cost-effectiveness
List of Performance Indicators
Structure of the Indicators
1. Market Penetration
2. Opening Hours Compared to Demand
3. Expert Checklists
4. Collection Use
5. Subject Collection Use
6. Documents Not Used
7. Known-Item-Search
8. Subject Search
9. Acquisition Speed
10. Book Processing Speed
11. Availability
12. Document Delivery Time
13. Interlibrary Loan Speed
14. Correct Answer Fill Rate
15. Remote Uses per Capita
16. User Satisfaction
17. User Satisfaction with Services Offered for Remote Use
English Glossary
French Glossary
German Glossary
Russian Glossary
Spanish Glossary.
Series
Series
IFLA publications, 76.
Published
München : K.G. Saur, 1996.
Language
English
Record Appears in
all
Added Corporate Author
International Federation Of Library Associations And Institutions. Section Of University Libraries And Other General Research Libraries.
Ifla Section Of University Libraries & Other General Research Libraries.
Federación Internacional De Asociaciones De Bibliotecarios Y. Bibliotecas.
Ifla Section Of University Libraries & Other General Research Libraries.
Federación Internacional De Asociaciones De Bibliotecarios Y. Bibliotecas.