Contents : 1. E-mail and knowledge sharing systems; 2. Electronic document management; 3. Workflow management - the IS manager's salvation; 4. E-mail and the Internet : new ways of doing business? 5. IBM makes its bid for the Internet; 6. Gearing the mainframe for electronic commerce; 7. Business information flow : mail and messaging; 8. Nomadic computing : building mobile data applications; 9. Growing the application base for mobile users; 10. Corporate messaging and document transport; 11. Electronic mail packages : a user survey; 12. The Internet : a user survey;.