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Getting disputes resolved : designing systems to cut the costs of conflict / William L. Ury, Jeanne M. Brett, Stephen B. Goldberg.
1993
U 11 URY.G
Available at WIPO Library
Items
Details
Title
Getting disputes resolved : designing systems to cut the costs of conflict / William L. Ury, Jeanne M. Brett, Stephen B. Goldberg.
Description
xxv, 201 pages : illustrations ; 23 cm
ISBN
1880711036
9781880711033 paperback
9781880711033 paperback
Alternate Call Number
U 11 URY.G
Summary
Subtitle: Designing Systems to Cut the Costs of Conflict. This book is intended for several audiences. One is people who handle disputes as part of their profession: lawyers, mediators, diplomats, judges, arbitrators, union representatives, personnel managers, ombudsmen, court administrators and family counselors. Another is those who, concerned by the cost of conflict in their organizations or relationships, want to design a better dispute resolution system. A similar audience consists of organizational consultants who may be called in to solve a problem as low productivity and a fourth audience is scholars, researchers, and students interested in alternative dispute resolution systems.
Note
Price : US$ 116.85 in total Supplier : ClearingHouse, Cambridge, USA; Recd 04/04/95; invoice N° 95000733 of 24/03/95 received only as second reminder which was sent to Finance on 15/12/95 as "bon pour original"; Contents : Part 1. Understanding and designing dispute resolution systems : 1. Three approaches to resolving disputes : interests, rights and power; 2. Diagnosing the existing dispute resolution system; 3. Designing an effective dispute resolution system; 4. Making the system work : involving the disputing parties; Part 2. Building dispute systems : Cases from the coal industry : 5. Diagnosing an industry's problems : Wildcat strikes in the coal mines; 6. Designing a low-cost dispute system : intervention at a strike-ridden coal mine; 7. Cutting dispute costs for an industry : the grievance mediation program; 8. Conclusion : the promise of dispute systems design; Appendix : Model rules for grievance mediation in the coal industry (1980);.
Bibliography, etc. Note
Includes bibliographical references (pages 177-195) and index.
Formatted Contents Note
Three approaches to resolving disputes : interests, rights, and power
Diagnosing the existing dispute resolution system
Designing an effective dispute resolution system
Making the system work : involving the disputing parties
Diagnosing an industry's problems: wildcat strikes in the coal mines
Designing a low-cost dispute system : intervention at a strike-ridden coal mine
Cutting dispute costs for an industry : the grievance mediation program
Conclusion : the promise of dispute systems design
Appendix : model rules for grievance mediation in the coal industry (1980)
Notes
Index.
Diagnosing the existing dispute resolution system
Designing an effective dispute resolution system
Making the system work : involving the disputing parties
Diagnosing an industry's problems: wildcat strikes in the coal mines
Designing a low-cost dispute system : intervention at a strike-ridden coal mine
Cutting dispute costs for an industry : the grievance mediation program
Conclusion : the promise of dispute systems design
Appendix : model rules for grievance mediation in the coal industry (1980)
Notes
Index.
Series
Published
Cambridge, Massachusetts : Program on Negotiation at Harvard Law School, [1993]
Language
English
Record Appears in
all
Subject
Subtitle: Designing Systems to Cut the Costs of Conflict. This book is intended for several audiences. One is people who handle disputes as part of their profession: lawyers, mediators, diplomats, judges, arbitrators, union representatives, personnel managers, ombudsmen, court administrators and family counselors. Another is those who, concerned by the cost of conflict in their organizations or relationships, want to design a better dispute resolution system. A similar audience consists of organizational consultants who may be called in to solve a problem as low productivity and a fourth audience is scholars, researchers, and students interested in alternative dispute resolution systems.