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000020681 1001_ $$aUry, William,$$eauthor.
000020681 24510 $$aGetting disputes resolved :$$bdesigning systems to cut the costs of conflict /$$cWilliam L. Ury, Jeanne M. Brett, Stephen B. Goldberg.
000020681 264_1 $$aCambridge, Massachusetts :$$bProgram on Negotiation at Harvard Law School,$$c[1993]
000020681 300__ $$axxv, 201 pages :$$billustrations ;$$c23 cm
000020681 336__ $$atext$$btxt$$2rdacontent
000020681 337__ $$aunmediated$$bn$$2rdamedia
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000020681 500__ $$aPrice : US$ 116.85 in total Supplier : ClearingHouse, Cambridge, USA; Recd 04/04/95; invoice N° 95000733 of 24/03/95 received only as second reminder which was sent to Finance on 15/12/95 as "bon pour original"; Contents : Part 1. Understanding and designing dispute resolution systems : 1. Three approaches to resolving disputes : interests, rights and power; 2. Diagnosing the existing dispute resolution system; 3. Designing an effective dispute resolution system; 4. Making the system work : involving the disputing parties; Part 2. Building dispute systems : Cases from the coal industry : 5. Diagnosing an industry's problems : Wildcat strikes in the coal mines; 6. Designing a low-cost dispute system : intervention at a strike-ridden coal mine; 7. Cutting dispute costs for an industry : the grievance mediation program; 8. Conclusion : the promise of dispute systems design; Appendix : Model rules for grievance mediation in the coal industry (1980);.
000020681 504__ $$aIncludes bibliographical references (pages 177-195) and index.
000020681 5050_ $$aThree approaches to resolving disputes : interests, rights, and power -- Diagnosing the existing dispute resolution system -- Designing an effective dispute resolution system -- Making the system work : involving the disputing parties -- Diagnosing an industry's problems: wildcat strikes in the coal mines -- Designing a low-cost dispute system : intervention at a strike-ridden coal mine -- Cutting dispute costs for an industry : the grievance mediation program -- Conclusion : the promise of dispute systems design -- Appendix : model rules for grievance mediation in the coal industry (1980) -- Notes -- Index.
000020681 5200_ $$aSubtitle: Designing Systems to Cut the Costs of Conflict. This book is intended for several audiences. One is people who handle disputes as part of their profession: lawyers, mediators, diplomats, judges, arbitrators, union representatives, personnel managers, ombudsmen, court administrators and family counselors. Another is those who, concerned by the cost of conflict in their organizations or relationships, want to design a better dispute resolution system. A similar audience consists of organizational consultants who may be called in to solve a problem as low productivity and a fourth audience is scholars, researchers, and students interested in alternative dispute resolution systems.
000020681 650_0 $$aConflict management.
000020681 650_4 $$aLAW AND ECONOMIC AND SOCIAL SCIENCES : DISPUTES SETTLEMENT
000020681 650_4 $$aDISPUTE RESOLUTION : INTERNATIONAL LAW
000020681 7001_ $$aBrett, Jeanne M.,$$eauthor.
000020681 7001_ $$aGoldberg, Stephen B.,$$eauthor.
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