@article{20681,
      note = {Price : US$ 116.85 in total Supplier : ClearingHouse,  Cambridge, USA; Recd 04/04/95; invoice N° 95000733 of  24/03/95 received only as second reminder which was sent to  Finance on 15/12/95 as "bon pour original"; Contents : Part  1. Understanding and designing dispute resolution systems :  1. Three approaches to resolving disputes : interests,  rights and power; 2. Diagnosing the existing dispute  resolution system; 3. Designing an effective dispute  resolution system; 4. Making the system work : involving  the disputing parties; Part 2. Building dispute systems :  Cases from the coal industry : 5. Diagnosing an industry's  problems : Wildcat strikes in the coal mines; 6. Designing  a low-cost dispute system : intervention at a strike-ridden  coal mine; 7. Cutting dispute costs for an industry : the  grievance mediation program; 8. Conclusion : the promise of  dispute systems design; Appendix : Model rules for  grievance mediation in the coal industry (1980);.},
      author = {Ury, William, and Brett, Jeanne M., and Goldberg, Stephen  B.,},
      url = {http://tind.wipo.int/record/20681},
      title = {Getting disputes resolved : designing systems to cut the  costs of conflict /},
      recid = {20681},
      pages = {xxv, 201 pages :},
}