@article{20678,
      note = {Contents : 1. Origins and growth of the dispute settlement  movement : The move toward alternatives; The growth of  settlement options; 2. Techniques for settling disputes :  Negotiation; Assisted negotiation; Adjudication; 3.  Settling disputes in families : Mediation in ongoing  families; Divorce mediation; A glimpse of private divorce  mediation; 4. Settling business disputes : Arbitration or  RENT-A-JUDGE : let someone else decide; Minitrials, summary  juries and neutral experts : when businesses need more  information; Mediation : the SLEEPING GIANT; When does a  settlement process make sense? Planning for business  disputes; 5. Settling consumer and employment disputes :  When customers complain; Mediating between farmers and  lenders; Resolving employment disputes; Developing and  choosing effective complaint procedures; Other disputes  within businesses; Planning for internal disputes; 6.  Settling disputes in Communities : A look at a community  dispute center; The growth of community dispute centers;  Increasing the demand for community dispute resolution; 7.  Settling public disputes : When disputes involve entire  communities; When disputes involve government policy;  Disputes in public institutions; The challenge of public  dispute resolution; 8. ADR and the legal system : Who is  qualified to settle disputes? Anything you say in here is  confidential; The ethical standards of dispute resolvers;  Neutrals' liability; Choosing a process;.},
      author = {Singer, Linda R., and Durfee, Mary,},
      url = {http://tind.wipo.int/record/20678},
      title = {Settling disputes : conflict resolution in business,  families, and the legal system /},
      abstract = {"Within the past few years, innovative methods have been  developed not only to settle disputes out of court but also  to supplement or replace the means by which legislatures,  businesses, communities, therapists, and schools handle  conflicts that once could be resolved only by litigation or  force. Settling Disputes serves as an essential guide to  the new settlement alternatives. This updated edition, in  response to the rapid changes of the past five years,  includes substantial new material that describes recent  transformations in the way that courts and public agencies  respond to disputes. The book discusses alternative dispute  resolution from the viewpoints of potential participants  and offers advice to those who are involved in disputes to  help them analyze their situations and goals. Finally, it  provides suggestions for professionals involved in dispute  resolution and for those whose jobs in law, business, or  government are affected by the new options for settling  disputes. The dispute resolution movement continues to  offer the most hopeful, powerful alternative to the  business and personal costs of litigation or, worse, of  violence. It has tremendous implications for the  professional lives of Americans, for their private lives?as  parents, spouses, neighbors, and consumers?and for their  role as citizens. The first edition of Settling Disputes  was awarded the 1990 Center for Public Resources Book  Prize."--Amazon.},
      recid = {20678},
      pages = {ix, 212 pages ;},
}