Contents : 1. Introduction; 2. The WIPO Arbitration Center : institutional arrangements; 3. Dispute-resolution procedures offered; 4. Good offices : submission advisory service; 5. Mediation; 6. Arbitration; 7. Expedited arbitration; 8. Mediation followed, in the absence of a settlement, by arbitration; 9. Lists of WIPO mediators and arbitrators; 10. Schedule of fees; 11. Conferences and training programs; 12. Further information and documentation;.