@article{20018,
      recid = {20018},
      author = {Walline, Megan J., and Colosi, Thomas R.},
      title = {Dispute resolution today : the state of the art /},
      pages = {xii, 152 pages ;},
      note = {Price : US$; recd 05/05/93; Supplier : American  Arbitration Association, New York, NY; Contents : COLOSI,  Thomas R. Introduction; Conference Agenda : ZACK, Arnold M.  The State of the Artisans; COOK EILPERIN, Sophie. The State  of the Art of Dispute Resolution Training III : Conference  Highlights; Part I: Training program experiences :  SILBERMAN, Allan. New markets and new opportunities :  institutionalizing ADR with first-time users; PIRAGES,  Dennis and WILKENFELD, Jonathan. Computer-based  cross-cultural business negotiation training; YAFFE, Byron.  The training of mediators in farmer-lender disputes :  issues for consideration; FRITSCH, Thomas. Managers as  negotiators and dispute resolvers; RAE, Renelle. Styles of  thinking and persuasion in negotiations; Part II. Designing  and implementing new ADR programs : BARRETT, Robert C.  Grantsmanship; DAVID, Jennifer. Designing an ADR course for  law students; STALLWORTH, Lamont and HERNANDEZ, Carolyn.  Framework of analysis to determine the problems in  designing and conducting ADR programs in academe; HUQ,  Fazul. Establishing a community mediation center in  Bangladesh; Part III. New approaches : MCDONALD, John W.  Guidelines for newcomers to track two (CITIZEN) diplomacy;  CARAWAY, John M. Grievance mediation : introducing an old  process; JOHNSTON, Bryan and NAMIT, Chuck. RESOLVE : an  alternative dispute resolution approach; LEAS, Speed B.  Identifying levels of conflict; QURAISHI, Justice M.S.H.  (retired). Resolution of industrial disputes in Pakistan;  Part IV. Issues for further discussion : SAUL, Judith A.  Community dispute resolution : ensuring quality, retaining  diversity; SALEM, Richard. Public vs. private mediation  professions - an introspection; YAGER, Paul. A note on  handling mediator burnout; BOWMAN KESTNER, Prudence. The  nature of mediator stress : equating mediation and  meditation; Appendices : A. Standards and qualifications :  Report of the SPIDR Commission; B. Conference attendees;.},
      url = {http://tind.wipo.int/record/20018},
}