Price : US$; recd 05/05/93; Supplier : American Arbitration Association, New York, NY; Abstract : This comprehensive guide to the principles and practices of mediation offers practical strategies and techniques for every stage of the process. This book breaks new ground by presenting an in-depth, step-by-step account of how mediation process actually works in resolving conflicts of all kinds. The author details "hands on" tools and state-of-the-art techniques for mediating even the most difficult disputes - and shows what to do when strong emotions are involved, communication is poor, hidden interests sidetrack negotiations, and deadlocks occur. He shows what to do before actual mediation begins - offering detailed advice on interviewing disputants to gain background information and designing a mediation plan. He gives step-by-step guidance on conducting mediation sessions - suggesting methods of creating the psychological conditions necessary to negociation, showing how to set and follow a negotiating agenda, and describing techniques for bringing conflicts to formal settlement. Moore also includes a number of valuable resources such as checklists and model forms to clarify procedures, a guide to mediation ethics, and sample settlement agreements. This book will be invaluable for all who help others resolve conflicts - including practicing mediators, counselors, personnel administrators, labor-relations specialists, and attorneys.
Bibliography, etc. Note
Includes bibliographical references (pages 321-336) and index.
Formatted Contents Note
Part one: Understanding dispute resolution and mediation Approaches to managing and resolving conflict How mediation works Part two: Laying the groundwork for effective mediation Initial contacts with the disputing parties Selecting a strategy to guide mediation Collecting and analyzing background information Designing a detailed plan for mediation Building trust and cooperation Part three: Conducting productive mediation Beginning the mediation session Defining issues and setting an agenda Uncovering hidden interests of the disputing parties Generating options for settlement Part four: Reaching a settlement Assessing options for settlement Final bargaining Achieving formal settlement Strategies for dealing with special situations Conclusion Resource A: Code of professional conduct Resource B: Sample contact letter Resource C: Sample waiver and consent form Resource D: Sample agreements.