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The mediation process : practical strategies for resolving conflict / Christopher W. Moore.
1986
T 44 MOO.M
Available at WIPO Library
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Details
Title
The mediation process : practical strategies for resolving conflict / Christopher W. Moore.
Edition
First edition.
Description
xxii, 348 pages : illustrations ; 24 cm.
ISBN
0875896731
9780875896731 alk. paper
9780875896731 alk. paper
Alternate Call Number
T 44 MOO.M
Note
Price : US$; recd 05/05/93; Supplier : American Arbitration Association, New York, NY; Abstract : This comprehensive guide to the principles and practices of mediation offers practical strategies and techniques for every stage of the process. This book breaks new ground by presenting an in-depth, step-by-step account of how mediation process actually works in resolving conflicts of all kinds. The author details "hands on" tools and state-of-the-art techniques for mediating even the most difficult disputes - and shows what to do when strong emotions are involved, communication is poor, hidden interests sidetrack negotiations, and deadlocks occur. He shows what to do before actual mediation begins - offering detailed advice on interviewing disputants to gain background information and designing a mediation plan. He gives step-by-step guidance on conducting mediation sessions - suggesting methods of creating the psychological conditions necessary to negociation, showing how to set and follow a negotiating agenda, and describing techniques for bringing conflicts to formal settlement. Moore also includes a number of valuable resources such as checklists and model forms to clarify procedures, a guide to mediation ethics, and sample settlement agreements. This book will be invaluable for all who help others resolve conflicts - including practicing mediators, counselors, personnel administrators, labor-relations specialists, and attorneys.
Bibliography, etc. Note
Includes bibliographical references (pages 321-336) and index.
Formatted Contents Note
Part one: Understanding dispute resolution and mediation
Approaches to managing and resolving conflict
How mediation works
Part two: Laying the groundwork for effective mediation
Initial contacts with the disputing parties
Selecting a strategy to guide mediation
Collecting and analyzing background information
Designing a detailed plan for mediation
Building trust and cooperation
Part three: Conducting productive mediation
Beginning the mediation session
Defining issues and setting an agenda
Uncovering hidden interests of the disputing parties
Generating options for settlement
Part four: Reaching a settlement
Assessing options for settlement
Final bargaining
Achieving formal settlement
Strategies for dealing with special situations
Conclusion
Resource A: Code of professional conduct
Resource B: Sample contact letter
Resource C: Sample waiver and consent form
Resource D: Sample agreements.
Approaches to managing and resolving conflict
How mediation works
Part two: Laying the groundwork for effective mediation
Initial contacts with the disputing parties
Selecting a strategy to guide mediation
Collecting and analyzing background information
Designing a detailed plan for mediation
Building trust and cooperation
Part three: Conducting productive mediation
Beginning the mediation session
Defining issues and setting an agenda
Uncovering hidden interests of the disputing parties
Generating options for settlement
Part four: Reaching a settlement
Assessing options for settlement
Final bargaining
Achieving formal settlement
Strategies for dealing with special situations
Conclusion
Resource A: Code of professional conduct
Resource B: Sample contact letter
Resource C: Sample waiver and consent form
Resource D: Sample agreements.
Series
Jossey-Bass social and behavioral science series.
Published
San Francisco : Jossey-Bass, 1986.
Language
English
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