Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.

Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.

xiv, 305 pages ; [28] cm

0471423289
0471475440 electronic book
9780471475446 electronic book
9780471423287 CLOTH

A 91 NIV.B

The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.

Ordered from amazon.de ; 27/04/04 ; 38.95 euros Table of Contents PART ONE 1. Introduction to the balanced scorecard 2. Adapting the balanced scorecard to fit the public and nonprofit sectors PART TWO 3. Before you begin 4. Training and communication planning for balanced scorecard success 5. Mission, values, and vision 6. Strategy : the core of every balanced scorecard 7. A balanced scorecard within our performance management framework PART THREE 8. Developing performance objectives on a strategy map 9. Performance measures, targets and initiatives PART FOUR 10. Creating alignment by cascading the balanced scorecard 11. Linking resource allocation to the balanced scorecard 12. Reporting results 13. The city of Charlotte : a balanced scorecard success story 14. Sustaining balanced scorecard success Glossary of key balanced scorecard and performance management terms.
Print and electronic book.

Includes bibliographical references and index.

Hoboken, N.J. : Wiley, c2003.

eng