@article{13360,
      note = {Ordered from amazon.de ; 27/04/04 ; 38.95 euros Table of  Contents PART ONE 1. Introduction to the balanced scorecard  2. Adapting the balanced scorecard to fit the public and  nonprofit sectors PART TWO 3. Before you begin 4. Training  and communication planning for balanced scorecard success  5. Mission, values, and vision 6. Strategy : the core of  every balanced scorecard 7. A balanced scorecard within our  performance management framework PART THREE 8. Developing  performance objectives on a strategy map 9. Performance  measures, targets and initiatives PART FOUR 10. Creating  alignment by cascading the balanced scorecard 11. Linking  resource allocation to the balanced scorecard 12. Reporting  results 13. The city of Charlotte : a balanced scorecard  success story 14. Sustaining balanced scorecard success  Glossary of key balanced scorecard and performance  management terms.},
      author = {Niven, Paul R., and Niven, Paul R.},
      url = {http://tind.wipo.int/record/13360},
      title = {Balanced scorecard step-by-step for government and  nonprofit agencies /},
      abstract = {The Balanced Scorecard is the leading methodology for  implementing performance management systems and improving  efficiency. Focusing directly on the public and  not-for-profit sectors, this book helps these organizations  overcome the unique challenges they face when implementing  a Balanced Scorecard.},
      recid = {13360},
      pages = {xiv, 305 pages ;},
}