From IBM's Internet guru comes a revolutionary approach to instilling a Web-savvy culture throughout a business or organization.
Bibliography, etc. Note
Includes bibliographical references (pages 227-228) and index.
Formatted Contents Note
Rising Expectations We Haven't Seen Anything Yet Power to the People The Customer Is Always Right The Next Generation of the Internet Fast Always On Everywhere Natural Intelligent Easy Trusted Attitudes for Success Getting an Attitude Organizing to Get Things Done Get a Taste of the Culture What to Do Next.