Organizational Foundations of Information Systems
The Information Systems Revolution: Transforming Business and Management
InPart Delivers Digital Parts on the Internet
Why Information Systems?
Contemporary Approaches to Information Systems
The New Role of Information Systems in Organizations
Learning to Use Information Systems: New Opportunities with Technology
The Strategic Role of Information Systems
Orchids Paper Products Moves Back on Course
Key System Applications in the Organization
Information Systems and Business Strategy
Using Systems for Competitive Advantage: Management Issues
Information Systems, Organizations, and Business Processes
Schneider Responds to the New Rules of the Trucking Game
The Relationship Between Organizations and Information Systems
Salient Features of Organizations
How Organizations Affect Information Systems
How Information Systems Affect Organizations
Information, Management, and Decision Making
Can Marks and Spencer Spark a Comeback?
What Managers Do
Introduction to Decision Making
Individual Models of Decision Making
Organizational Models of Decision Making
How Information Technology Has Changed the Management Process
Ethical and Social Impact of Information Systems
Health Files on the Internet: What Price for Convenience?
Understanding Ethical and Social Issues Related to Systems
Ethics in an Information Society
The Moral Dimensions of Information Systems
Part One Case Study: Daimler Chrysler and GM: Organization Technology and Business Processes in the U.S. Auto Industry
Case Study Questions
Technical Foundations of Information Systems
Computers and Information Processing
Navigation Canada Takes Flight with New Computers
What Is a Computer System?
The CPU and Primary Storage
Computers and Computer Processing
Secondary Storage
Input and Output Devices
Information Technology Trends
Information Systems Software
Software Helps Norway's National Hospital Deliver Better Care
What is Software?
System Software
Application Software
New Software Tools and Approaches
Managing Software Assets
Managing Data Resources
Saab Centralizes Customer Data
Organizing Data in a Traditional File Environment
The Database Environment
Designing Databases
Database Trends
Management Requirements for Database Systems
Telecommunications and Networks
Manitoba Insurance Goes Wireless
The Telecommunications Revolution
Components and Functions of a Telecommunications System
Communications Networks
Electronic Commerce and Electronic Business Technologies
Management Issues and Decisions
The Internet: Electronic Commerce and Electronic Business
Tiny Firms Become International Giants on the Internet
The Internet
The Internet and Electronic Commerce
Intranets and Electronic Business
Management Challenges and Opportunities
Part Two Case Study: Amazon.com versus Barnes & Noble: The Battle of the Bookstores
Building Information Systems: Contemporary Approaches
Redesigning the Organization with Information Systems
Grupo Financiero Bital Moves to Private Banking Systems
Systems as Planned Organizational Change
Systems Development and Organizational Change
Overview of Systems Development
Understanding the Business Value of Information Systems
Approaches to Systems-Building
Euro Brokers Lures New Clients on the Net
The Traditional Systems Lifecycle
Alternative System-Building Approaches
System-Building Methodologies and Tools
System Success and Failure: Implementation
Lights Go Out for Washington State's LAMP Project
Information System Failure
Causes of Information System Success and Failure
Managing Implementation
Part Three Case Study: System Modernization at the Social Security Administration
Management and Organizational Support Systems
Managing Knowledge
Shell Wakes Up with Knowledge Management
Knowledge Management in the Organization
Information and Knowledge Work Systems
Artificial Intelligence
Other Intelligent Techniques
Enhancing Management Decision Making
Foiling Bad Forecasts with a DSS
Decision-Support Systems (DSS)
Group Decision-Support Systems (GDSS)
Executive Support Systems (ESS)
Part Four Case Study: Can Boeing Fly High Again?
Managing Contemporary Information Systems
Information Systems Security and Control
The Pacific Exchange Invests in Uptime
System Vulnerability and Abuse
Creating a Control Environment
Ensuring System Quality
Managing International Information Systems
Kellogg Seeks Global Coordination
The Growth of International Information Systems
Organizing International Information Systems
Managing Global Systems
Technology Issues and Opportunities
Managing Firm Infrastructure and Enterprise Systems
Coca-Cola Creates an Extended Enterprise
Managing IT Infrastructure and Architecture: Enterprise Computing
Managing the New IT Infrastructure
Enterprise Systems
Industrial Networks and Extended Enterprise Systems
Part Five Case Study: When Two Titans Merge: Management, Organization, and Technology Challenges at Citigroup
International Case Studies ICS 1
Geelong & District Water Board to Barwon Water: An Integrated IT Infrastructure / Joel B. Barolsky, Peter Weill
Ginormous Life Insurance Company / Len Fertuck
Analysis to Interface Design
The Example of Cuparla / Gerhard Schwabe, Stephan Wilczek, Helmut Krcmar
Citibank Asia-Pacific: Rearchitecting Information Technology Infrastructure for the Twenty-First Century / Boon Siong Neo, Christina Soh
Heineken Netherlands B.V.: Reengineering IS/IT to Enable Customer-Oriented Supply Chain Management / Donald A. Marchand, Thomas E. Vollmann, Kimberly A. Bechler
Business Process Redesign Project.