@article{12156,
      note = {"Sample 2. Donor questionnaire".},
      author = {Lusthaus, Charles, and Lusthaus, Charles. and Adrien,  Marie-Hélène, and Anderson, Gary, and Carden, Mr Fred.},
      url = {http://tind.wipo.int/record/12156},
      title = {Enhancing organizational performance : a toolbox for  self-assessment /},
      abstract = {This guidebook presents an innovative and thoroughly  tested model for organizational self-assessment. The tools  and tips in Enhancing Organizational Performance go beyond  measuring the impact of programs, products, and services.  They integrate techniques of formative assessment, in which  the assessment team becomes involved in helping its  organization become more effective in meeting its goals.  The tools and techniques are flexible, and the model can be  adapted to any type or size of organization.},
      recid = {12156},
      pages = {xiv, 129 pages :},
}